FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: I entered a discount code but it didn't apply. What should I do?

A. If you entered a discount code it should apply automatically to the selected collection. Discount codes will not be applied for clearance collection items, these items are already discount for customers.

Q: How long does shipping takes?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days.

Please note that we don't ship on weekends. According to our results on delivering more than 50.000 orders, it may take anywhere from 10 - 40 days on average. This is highly dependent on the customs and import process in your country.Below are the most typical time frames for your region:

Location Estimated Shipping Time
The United States 10-25 days
Canada, Europe, Middle East 20-35 days
Australia, New Zealand 20-45 days
Mexico, Cental America, South America 20-60 days

Please note this can be affected due to Holidays, weather conditions and others and also we are not responsible for delays caused by the customs department in your country.

Please note this can be affected due to Holidays, weather conditions. We are not responsible for delays caused by the customs department in your country.

Q.Customs & Regulations

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

Q.The courier tried to deliver the package but I wasn't home, what should I do?

Please contact the courier. Usually, they will resent your package on the next working day, but sometimes they just ask you to pick up your package at their office.

Q. I ordered multiple items but I have received one/some of them. Why?

We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items! If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages. Please allow some time for all of your items to arrive.

Q. I tracked down my order and the status says Return to Sender, What should I do?

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement.

As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any replacement for free and you may need to place the order again.

Q: The tracking site says Delivered but I haven't received my order yet.

Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.

Q: Delivery.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail.

If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Q: Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Q: Can I cancel my order?

A. You have up to 8 hours from the time of purchase to cancel any items you no longer wish to receive.Some orders don't qualify for cancellation which include orders that were purchased on sale ( Clearance Collection) or with a discount code. Those are all final sales.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: What If I Got Damaged goods during transit,  what should I do?

A. You have 3 days  from the time of delivery to get back with Avas Collection Support team to request a replacement of the product. If 3 days has gone by unfortunately you cannot get a replacement of the good. If you want a refund please visit the refund page and see if your purchase qualifies for a refund. Normal wear and tear of the product does not qualify for damaged goods. 

Q: I am allergic to some jewelry. Can I return my order if it turns out I am allergic to one of Avas Collection products?

A. Please refer to the refund policy. If your order qualifies for a refund. Avas Collection is not liable for any allergies that you have.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Avas Collection provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a refund on your order if you don't like the product. However Some items don't qualify for refund( Discounted items) Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at Support@avascollection.com  and we will get back to you as soon as possible.